STOOL

SHIPPING:

1. Once the order gets confirmed, the product will be shipped within 2 working days.

2. Order above 500 Rs., eligible for free shipping.

3. You can track your order from “My orders” page.

RETURNS:

You can return your product within 3 days of delivery if the product is damaged, broken, incomplete product or if the package is compromised.

Returns will not be accepted if:

Products are used, or altered.

Original packaging (cartons, labels, etc.) is missing.

The return/replacement request is generated more than 3 days after the date of delivery.

The damaged/missing product is reported after 3 days from the date of delivery.

The product is being returned for a reason other than a manufacturing defect.

Process:

If you would like to return a product, let us know by emailing us at taashitoys@gmail.com within 3 days of receiving the product. Your email should contain:

Order ID

Name

Items you want to return

Reason for return

Please ensure to include images and video to unbox the product as proof in your email

We will investigate and review your return request within 24 working hours.

If, based on our examination, the product is beyond use or in damaged condition, we will provide a replacement accordingly. After your product(s) are received, we will verify it against the claim and initiate the replacement or refund accordingly.

Refunds will not be issued if:

The product returned is noticeably damaged or tampered with.

The shipping address you provided while placing the order is incorrect.

You have used the product and then decided to return it.

You do not comply with the return policy stated above.

Refunds may be issued under the following circumstances:

The product ordered by you is out of stock with us.

The shipping address is not serviceable by us.

You comply with the return policy stated above.

The product returned by you is in good condition and hasn't been tampered with.

You were charged twice for a single order from the same email address.

Return Pick-up (available for most pin codes):

Once we receive a return email request, we will initiate a reverse pickup. A service representative will visit you for the pick-up within 1 to 2 days.

If our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.

Refund Amount Timelines:

If you made an online payment, we will refund the amount back to the original source (debit/credit card, bank, wallet, etc.) within 7 working days of receiving the refund request from you.

For COD orders, we will refund the amount to your bank account within 14 working days of receiving a refund request.

1. your order can only be cancelled if it has yet to be shipped. To cancel, please write to our customer support team at taashitoys@gmail.com
2. In such cases, the order will be cancelled before shipping, and the refund will be processed by us within 2 working days after the cancellation request is acknowledged.
3. Orders cannot be cancelled once shipped